Refund & Return Policy

Last Updated: September 2026

At Talenti5 Solutions, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

Items may be eligible for return within 30 days of delivery if they meet the following conditions:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • The item is not damaged due to misuse or improper handling.
  • Proof of purchase is provided.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care products that have been opened or used.
  • Items marked as final sale or non-returnable.
  • Gift cards and downloadable products.
  • Products damaged through customer misuse.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photos. We will work to resolve the issue promptly.

Exchanges

Exchanges may be available for defective or damaged products, subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect or defective item.

Order Cancellation

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation.

Late or Missing Refunds

If you have not received your refund after approval, please check with your bank or payment provider, as processing times can vary.

Policy Updates

Talenti5 Solutions reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page.

Contact Us

For questions regarding returns or refunds, please contact us at:

Email: sales@talenti5solutions.com